Director of Engineering
Instacart operates in over 1,200 cities and delivers groceries daily to millions of customers.
Indexed, shoppable items
Being able to have our customers instantly find and order what they want is critical to our success and scale. With tens of thousands of new customers trying out Instacart every month delivering a world-class user experience is critical. Our applications engineering team is responsible for the fabric that runs Instacart and logging is a critical part of delivering that customer experience. When an issue arises our teams are able to find, identify, alert and fix bugs as fast as possible.
Our previous logging solution didn’t work for our primary use case. We have thousands of live servers and we output a lot of metrics in a number of ways and a number of forms. It is crucial for our logging provider to have an accurate live tail view of our servers and give us really easy searchable access to those logs.
We realized we were being stymied by our previous logging solution - it was great at archiving and aggregating our metadata but it wasn’t good enough for our primary use case of live tailing and live searching. We evaluated four logging providers by dumping a percentage of our live and staging traffic to each provider and our engineers used each solution in real world conditions and use cases.
LogDNA was the clearly the best solution for our engineers. It provides the visibility we need to manage our live servers. Our team loved the UI, responsiveness and the speed at which they could execute these queries. Other providers don’t have a great interface, it’s too complex and requires training and ramp up time. LogDNA’s interface is intuitive to anybody who’s used logging in the past. It was so easy to set up and a joy to use for both our junior and senior engineers.
We love the LogDNA’s team and their ability to jump in to resolve problems, any feedback and feature requests.