Pricing

Do you offer a free trial?

Yes, we offer a fully-featured 14-day free trial for new accounts.

What if I exceed my user limit?

Contact support, and we’ll work with you to find a solution.

Is a credit card required for the free trial?

Nope, just sign up for an account.

What if I exceed my volume limit?

We only charge you for what you use. We don’t have data caps or volume limits.

What happens after my trial?

Your account switches to our limited free plan an your stored logs are deleted.

How can I know what my bill will be if I don’t know my logging volume?

We only charge you for what you use. We don’t have data caps or volume limits.

How can you offer unlimited ingestion on your free plan?

The free plan offers unlimited live streaming tail for real-time logging, but does not come with any storage retention. To store your logs, sign up for any of our paid plans.

What does retention mean?

Retention refers to the number of days that we store your log data. To store data beyond your retention period, we offer integrations that automatically archive your data to an external source.

Do all plans have all features?

All paid plans have the same features except for (i) the duration your logs are retained, and (ii) the number for allotted users. The only exception is our HIPAA plan, which comes with a signed BAA.

What if I switch my plan in the middle of the month?

You will be billed for your pro-rated usage up to the end of the the previous day UTC. The billing period for your new plan starts from the beginning of the current day UTC.

Where can I find how much I’ve logged?

In the LogDNA log viewer, you can find your usage in GBs at the bottom left. There is also a detailed breakdown of your usage on the Dashboard.

How granular is your billing rate?

We will bill you down to the MB, so 10.416 GB on our Birch plan ($1.50/GB) is $15.62 per month.