Privacy Policy

Effective January 1, 2016

This privacy statement describes how Answerbook, Inc DBA LogDNA. (“LogDNA,” “we,” “us,” “our”) collects and uses the personal information you provide on our website located at logdna.com and/or mobile apps and related services (collectively, the "Services"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

COLLECTION AND USE OF PERSONAL INFORMATION

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password
  • Preferences Information you provide such as product or content interests, or communication or marketing preferences
  • Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our site you visited.

We may also collect the following information from you:

  • Demographic information such as household income, age, education, gender, interests, and zip code

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Send product updates or warranty information
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at support@logdna.com.

Information Obtained from Third Parties

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. For instance, if you contact us by email, we will use the personal information you provide to answer your question or resolve your problem.

You may choose to import contacts from your Outlook or other email account address book for the purpose of inviting your contacts to become a member of our site. We collect the username and password for the email account you wish to import your contacts from.

DISCLOSURE TO THIRD PARTIES

We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, if LogDNA Inc. is involved in a merger, acquisition, reorganization, dissolution, sale of all or a portion of its assets or similar event, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to subsidiaries and affiliates for purposes consistent with this Privacy Policy. to agents, consultants and related third parties that LogDNA hires to perform retain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by LogDNA (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that LogDNA endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

TRACKING TECHNOLOGIES

We or a third party contracted by us may use technologies such as cookies, Web beacons, or scripts to gather information about how you and others interact with our Web site. For example, we will know how many users access a specific areas or features within our site and which links or ads they clicked on, or we may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the siteWe use this aggregated information to understand and optimize how our site is used, improve our marketing efforts, and provide content and features that are of interest to you. In all cases in which we use cookies, we will not collect personal information except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Service features.

CHILDREN

LogDNA does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to LogDNA through the Services, please contact us, and we will endeavor to delete that information from our databases.

SECURITY

The security of your personal information is important to us. When you provide sensitive information (such as a credit card number) to us, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at support@logdna.com

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@logdna.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Customer rights to access their personal data

Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. Customers also have the right to access to personal information about them that an organization holds and be able to correct, amend, or delete that information where it is inaccurate, or has been processed in violation of the Principles. To review and update your personal information to ensure it is accurate, contact us at support@logdna.com.

Sharing and Disclosure

There are times when information described in this privacy policy may be shared by LogDNA. This section discusses only how LogDNA may share such information. Customers determine their own policies for the sharing and disclosure of Customer Data.

EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield

LogDNA has self-certified to the EU-U.S. and Swiss-U.S. Privacy Shield frameworks set forth by the U.S Department of Commerce with respect to collection, use and retention of Customer Data. For more information, see our Privacy Shield Policy. We may process some personal data from individuals or companies via other compliance mechanisms, including data processing agreements based on the EU Standard Contractual Clauses. To learn more about the Privacy Shield program, refer to Privacy Shield.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

OTHER TERMS AND CONDITIONS

Your access to and use of the Services is subject to the Terms of Service.

FEEDBACK

You can contact us about this privacy statement by writing or email us at the address below:

Answerbook, Inc DBA LogDNA.
236 Castro St.
Mountain View, California 94041
United States

Email: support@logdna.com

This Privacy Policy does not apply to any personal information collected by LogDNA other than personal information collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to LogDNA through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and LogDNA shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

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